LAP- Steps to follow before boarding your flight
On flights where this service is available, customers are invited by email, a few days before departure, to send their health documents to Air France via an online platform. These documents are then checked and, provided they are in conformity, a confirmation message is sent to the customer. The boarding passes issued will be marked “Ready to Fly”, allowing Air France teams to handle them quickly at the airport on the day of departure.
With “Ready to Fly”, Air France enables its customers to approach their trip with greater peace of mind, knowing that they have all the documents they need to board. This free and optional service also makes the customer’s transit through the airport smoother by avoiding successive checkpoints.
Paris to Lima: packing and flying in Business ✈️
Santiago, February 8, 2021 – Air France KLM Group maintains its operations between Chile, Europe and the rest of the world, despite stricter entry conditions imposed by several European governments. Air France and KLM operations in Chile during February are as follows*:
– KLM: 1 flight per week (passengers and cargo). The Amsterdam – Santiago flight carries passengers on Saturdays. The Santiago – Amsterdam flight will not carry passengers up to and including February 21 (subject to change), due to new entry restrictions to the Netherlands. KLM maintains the operation of its 3 weekly cargo flights.
For PCR-RT and rapid testing, the companies compiled information on the types of tests and where they can be performed to assist customers. To do so, consult the websites of Air France by clicking here and KLM by clicking here.
Currently, France requires passengers to present an urgent need travel certificate, a health certificate and a PCR-RT or LAMP test performed within 72 hours prior to flight departure for those with the country as their final destination. Quarantine is also required upon arrival in the country. More information is available on the French Ministry of Foreign Affairs website. Currently, only nationals and residents of France or member countries of the European Union may enter France.
CHECK IN: How is it done?
Air France has launched the ‘Ready to Fly’ service, offering its customers confirmation, before they arrive at the airport, that they have all the necessary documents and health documents for their trip. This free and optional service also makes the customer’s transit through the airport smoother by avoiding successive checks. On flights where this service is available, customers are invited by email, a few days before departure, to send their health documents to Air France via an online platform.
These documents are then checked and, provided they are in conformity, a confirmation message is sent to the customer. The boarding passes issued will be marked ‘Ready to Fly’, allowing Air France teams to handle them quickly at the airport on the day of departure.
If you do not receive this type of assistance and are forced to incur additional expenses, you are entitled to be reimbursed. So remember to keep your itemized bills and receipts. Your claim for reimbursement may also be attached to your claim for compensation.
The amount of compensation is defined by Regulation (EC) No. 261/2004 and is determined on the basis of the flight itinerary and the distance between the departure and arrival airport. This takes into account the entire trip, including connecting flights. Therefore, the distance between your departure airport and your final destination will determine the amount of compensation you can receive:
Please note that if your flight traveled a distance of more than 3,500 kilometers and was delayed more than 3 hours but less than 4 hours, the amount of compensation is halved. The total amounts are defined in euros in the Regulation and do not depend on other circumstances (such as how much you paid for the ticket).
We interviewed an external, independent lawyer to find out whether, in the event of a strike, passengers could be compensated for the delay or cancellation of their flights. He explained to us that the right to compensation depends on the nature of the strike: